How Sydney Water streamlined asset management at scale
Sep 2023
Nearmap imagery in Sydney Water’s Spatial Hub is enhancing service delivery and improving customer experience.
Sep 2023
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“Having that level of information before you actually do that first site visit is really important – it’s just so revealing, it’s like being on site – it takes it to another level”
Dino ScotterSpatial Applications Developer, Sydney Water
Streamlined maintenance and repairs
Improved customer service
More accurate resource allocation
The challenge
Complex water network monitoring
Successfully monitoring its complex network of assets comprising thousands of kilometres of water pipes as well as reservoirs, water pumping stations and more, Sydney Water needed a platform that would consolidate multiple data sources into one platform to deliver intelligence and insights that would enhance service delivery and improve customer experience.
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The solution
Up-to-date integrated platform insights
In 2017, as part of an initiative to shift Sydney Water from being purely an asset-management-focused company to one with a proactive customer-service focus, the in-house platform Spatial Hub was developed. As the internal source for Sydney Water to monitor, assess, and plan, Spatial Hub informs better asset management decisions. Built on the GE Smallworld GIS platform, it incorporates approximately 150 different data layers, including Nearmap high-resolution aerial imagery. This helps Sydney Water visualise asset data to streamline maintenance and repairs and improve customer service.
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The impact
More efficient, safer asset maintenance
Nearmap imagery within Spatial Hub helps Sydney Water allocate work resources more effectively by understanding sites and clarifying requirements. Staff can send the right equipment and vehicles to a site, and provide clearer information to work crews, improving safety and helping reduce carbon emissions generated from unnecessary repeat visits. The ability to understand the status of construction sites with Nearmap aerial imagery can also help Sydney Water understand water use needs. While older aerial imagery in the Sydney Water billing system might show a vacant lot, up-to-date Nearmap imagery can show when construction is underway.
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Make inspection-grade decisions remotely with confidence
Learn more about the consistently current and reliably clear imagery Sydney Water used to streamline maintenance and repairs and improve customer service.
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Australia’s largest water utility, Sydney Water, provides drinking water, wastewater, recycled water, and some stormwater services across the Greater Sydney region. Through its in-house platform Spatial Hub, Sydney Water is streamlining asset maintenance processes and improving customer outcomes.